Choose the product and option, add it to the cart, review the item and quantity, then continue to checkout. Check your email, delivery address, product option, price, and payment details before placing the order.

Email us promptly with the order number. We can change or cancel only while fulfillment has not started. Once dispatched, the normal return process applies after delivery.

The United States storefront and checkout use United States dollars (USD). The final amount and applicable tax appear before you place the order.

We currently ship only to addresses in the United States. Checkout is the final confirmation that an address is eligible.

Standard shipping is free on eligible United States orders. There is no minimum order value for free standard shipping.

Processing takes 1-2 business days, Monday-Friday. Carrier transit is estimated at 3-6 days, Monday-Saturday. The total estimated time from confirmed order to delivery is 4-8 days.

Saturday may count as a carrier transit day. It does not count as an order-processing day, because processing runs Monday-Friday.

We send a dispatch confirmation when tracking becomes available. A carrier may need time to register the first scan.

Check the address, nearby delivery area, household members, and carrier notice. Then email us with the order number and tracking link. A carrier investigation may be needed.

Use the specifications on the product page for the selected model and option. If voltage, mounting, bulb type, dimming, size, or included components are unclear, contact us before ordering.

A qualified professional should install hardwired lighting in accordance with the product instructions and applicable local requirements.

Stone and wood can vary in color, grain, veining, pores, and texture. Those natural differences are not identical from one piece to another.

Included components vary by product. The product page is the authority for the selected model. Contact us before purchase if the list is unclear.

Checkout currently supports major cards including Visa, Mastercard, and American Express. Any other eligible method appears directly at checkout for your order.

Payments are processed by the secure providers connected to Shopify checkout. Körven Studio does not store full card numbers on its own systems. Your bank may request an additional authentication step.

Check the card details, available funds, billing information, and any bank authentication message. Your bank makes the final approval decision. Do not email us full card numbers or security codes.

Request a return within 14 calendar days after delivery. Contact us before shipping anything so we can approve the request and provide the correct return address.

The customer pays return shipping for a voluntary change-of-mind return. If we confirm that an item arrived damaged, defective, incomplete, or incorrect, we cover the reasonable return cost or provide another suitable resolution.

No. We do not charge a restocking fee.

After the return arrives and is approved, we issue the refund to the original payment method within 14 calendar days. Your bank may need additional time to show the credit.

Keep the item, packaging, and shipping label. Email us promptly with the order number and clear photos so we can review the case.

Email contact@korven-studio.com. Include your order number for an existing order and photos when reporting damage, a defect, missing parts, or a wrong item.

Customer support operates Monday-Friday, 9:00 AM-6:00 PM Mountain Time (MT, America/Denver). Messages received outside those hours are reviewed on the next support day.